Privacy Policy

1. Introduction

Copper Thread ("we," "us," or "our") is committed to protecting the privacy of everyone who interacts with our services. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website, submit inquiries, or engage with our elderly care services. This policy applies to all visitors, prospective residents, residents, and their family members.

If you have any questions about this policy, you may contact us at privacy@copperones or at our office address: 105/3 Ramkhamhaeng Road, Saphan Sung, Bangkok 10240, Thailand.

2. Data We Collect

We may collect the following types of personal information:

Information you provide directly: Your name, email address, phone number, and any message content submitted through our contact form or by email. For prospective and current residents, we may also collect health-related information, dietary preferences, personal history, and emergency contact details as part of the care planning process.

Information collected automatically: When you visit our website, we may collect data through cookies and similar technologies, including your IP address, browser type, pages visited, time spent on pages, and referring website. Please see our Cookie Policy for more details.

Third-party sources: In some cases, family members may provide information about a prospective resident on their behalf, with appropriate consent.

3. How We Use Your Data

We use personal data for the following purposes:

To respond to your inquiries and provide information about our services. To assess care needs and prepare personalized care plans for residents. To communicate with family members about resident wellbeing and care updates. To process service agreements and billing. To improve our website and understand how visitors interact with our content. To comply with legal obligations under Thai law. To send relevant updates about our services, only with your consent.

Legal basis for processing: We process personal data based on your consent, the necessity of fulfilling a service agreement, our legitimate interest in providing quality care, and compliance with legal requirements under the Thailand Personal Data Protection Act (PDPA).

4. Data Sharing

We do not sell personal data to third parties. We may share data in the following limited circumstances:

With healthcare professionals who coordinate with us on a resident's care, as needed and with appropriate consent. With service providers who help us operate our website (hosting, analytics), under strict data processing agreements. With authorized family members, as designated by the resident or their legal representative. With government authorities if required by law or regulation.

5. Data Protection Measures

We take the security of your data seriously. Our protective measures include secure storage of digital records with access controls, restricted physical access to paper files containing personal information, staff training on data handling and confidentiality, regular reviews of our data protection practices, and encrypted data transmission on our website.

In the event of a data breach that may affect your rights, we will notify you and the relevant authorities as required by the PDPA.

6. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected. Contact form inquiries are retained for up to 12 months. Resident care records are retained for 5 years after the end of residency, in line with healthcare record-keeping guidelines. Website analytics data is retained in anonymized form for up to 26 months. Marketing consent records are retained until consent is withdrawn.

7. Cookies

Our website uses cookies to enhance your browsing experience and analyze site usage. For full information on what cookies we use and how to manage them, please visit our Cookie Policy page.

8. Your Rights

Under the PDPA and applicable privacy laws, you have the right to:

Access the personal data we hold about you. Request correction of inaccurate or incomplete data. Request deletion of your data, subject to legal retention requirements. Withdraw consent for processing at any time, without affecting the lawfulness of processing carried out before withdrawal. Object to certain types of data processing. Request a copy of your data in a portable format. Lodge a complaint with the Thai Personal Data Protection Committee if you believe your rights have been violated.

To exercise any of these rights, please contact us at privacy@copperones.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

10. Children's Privacy

Our services are designed for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that data has been collected from a minor, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

Data Controller: Copper Thread

Email: privacy@copperones

Address: 105/3 Ramkhamhaeng Road, Saphan Sung, Bangkok 10240, Thailand

Supervisory Authority: Personal Data Protection Committee (PDPC), Thailand